Returns & cancellations

Last updated 22 September 2026

Standard non-personalised goods

For eligible goods bought at a distance, you normally have 14 days from receiving the goods to tell Cadarn that you want to cancel. You then normally have another 14 days to return the goods. Where the law requires it, Cadarn will refund the standard outbound delivery cost as well as the price of the returned goods.

Personalised and custom-made goods

The statutory change-of-mind cancellation right generally does not apply to goods made to your specifications or clearly personalised. Cadarn therefore asks you to check any proof carefully before approving engraving.

Faulty, damaged or incorrectly described goods

Your legal rights are not reduced by the personalised-goods exception. If an item is faulty, damaged, not as described or does not do what it is supposed to do, contact Cadarn. Depending on the circumstances, the law may require a refund, repair or replacement.

Natural slate

Natural variations in slate texture and edge character are part of the material and are described throughout the store. This does not prevent a customer raising a problem where the actual product is faulty, damaged or materially different from its description.

How to request a cancellation or return

Email cadarnslatecraft@outlook.com with your name, order reference and the item concerned. Cadarn will confirm the appropriate return instructions and return address.

Model cancellation form

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